Our commitment to your privacy
This privacy policy transparently describes how Casinolab collects, uses, and protects your personal information. We highly value the confidentiality of your data and strive to act in accordance with the applicable data protection regulations in the Netherlands.
What data we collect
Depending on your interaction with our platform, we may process the following categories of information:
Identity and contact details: such as your name, date of birth, email address, and physical address.
Usage and device data: IP addresses, browser type, operating system, and log files showing your browsing behavior.
Transaction data: information regarding your deposits, withdrawals, and gaming history, as far as necessary to provide the service.
Communication data: the content of your correspondence with our customer service.
Legal grounds for processing
We only process your data when we have a valid legal basis for doing so. This typically includes:
The performance of a contract (for example, managing your player account).
Legal obligations (such as anti-money laundering legislation and age verification).
Our legitimate interests (securing our network and improving services).
Your explicit consent (for specific marketing communications, for example).
How we use your information
The collected data is used to create and maintain your account, securely process financial transactions, and provide customer support. Additionally, we use anonymized data to analyze platform performance and ensure security against unauthorized access and fraud.
Data retention periods
We do not store your personal data for longer than is strictly necessary for the purposes for which it was collected, unless a longer retention period is required by law. Once the data is no longer needed, it will be securely deleted or fully anonymized.
Sharing of data with third parties
Casinolab generally does not share your data with external parties, except when required to provide our services. This may include payment processors and IT infrastructure providers. We make clear agreements with these service providers to ensure the security of your data. Data may also be shared with competent authorities if required by law.
International data transfers
In some situations, your information may be transferred to servers or partners outside of the Netherlands. When such a transfer occurs, we take reasonable measures to ensure that appropriate security safeguards are in place, similar to the standards in your own jurisdiction.
Security measures
We implement reasonable and up-to-date technical and organizational measures to protect your data against loss, theft, and unauthorized access. Although we do our utmost, no system is one hundred percent impenetrable. Therefore, we cannot guarantee absolute security over the internet.
Your privacy rights
As a user, you have various rights regarding your personal data. You generally have the right to request access to your data, have inaccuracies corrected, and submit requests for data erasure. Additionally, in certain cases, you may object to processing or request data portability.
Contact us about privacy
Do you have questions about this policy or wish to exercise your rights? Please contact us directly via email: casinolab_support@gmail.com.
Changes
This document may be updated periodically. Changes become effective at the moment the revised version is published on this platform.