Our vision for player protection
Casinolab considers digital entertainment a form of relaxation. We highly value that your gaming experience remains fun, safe, and controllable. This policy outlines the principles and tools we offer to promote responsible gaming in the Netherlands and minimize potential risks.
Strict age limit: 18+ only
Our platform is exclusively accessible to individuals aged 18 and older. Minors are not permitted to create an account or participate in our services under any circumstances. We conduct strict identity and age verification checks. If we discover that an account has been created by a minor, this account will be immediately and permanently closed, and any outstanding balances will be handled according to applicable regulations.
Tools to maintain control
We offer various tools that allow you to proactively manage your gaming behavior:
Deposit and loss limits
You can set limits on the amounts you can add to or lose from your account per day, week, or month. This helps you stay within your predetermined budget.
Session and time limits
To prevent you from losing track of time, we offer the option to set a maximum login time per session. You will receive a notification or be automatically logged out once this time limit is reached.
Time-outs
If you feel you need a break, you can request a temporary cooling-off period (time-out). During this period, which can range from 24 hours to several weeks, you cannot log in to your account.
Self-exclusion and account closure
For players who wish to take a break from the platform for a longer period or permanently, we offer a formal self-exclusion procedure. During a self-exclusion, your account is blocked and you will no longer receive promotional material. You can also request to have your account permanently closed at any time through our customer service.
Recognizing warning signs
It is important to continue to critically monitor your own behavior. Some signs that gambling may be a problem are:
Gambling with money intended for essential living expenses.
Trying to win back losses by playing more or with higher stakes.
Lying to family or friends about your gambling behavior.
Neglecting work, study, or personal relationships due to gambling.
Seeking help and professional support
If you have difficulty controlling your gambling behavior, we strongly recommend seeking independent and professional help. Various anonymous and specialized support organizations are available in the Netherlands, offering free advice and guidance to players and their loved ones.
Protection of minors and shared devices
We advise parents and guardians to take precautions when sharing their computer or mobile device with minors. Using special filter software can help effectively block access to adult websites. Additionally, always keep your login details and passwords private.
Monitoring and Training
Our team receives guidelines to be aware of the risks associated with gambling behavior. We strive to monitor unusual patterns where possible and within reasonable technical limits, without this constituting an absolute guarantee against all incidents.
Updates to this policy
We regularly evaluate our responsible gambling procedures and may update this page. We recommend that you review this document regularly.